Straight answers to the most common questions about Equestrian Surface Solutions arena surfaces.
Frequently Asked Questions
Whether you’re planning a new arena, upgrading an existing surface or simply looking to better understand how fibre works, our FAQs are designed to help you make informed, confident decisions without confusion or technical jargon.
If you can’t find the answer you’re looking for, our team is always happy to help.
Arena Surfaces FAQs
What makes Equestrian Surface Solutions surfaces different?
Our surfaces are designed for performance in all weather conditions. We use high-quality recycled materials that ensure longevity, stability, and safety underfoot – giving you an arena that performs beautifully year-round.
How long do your surfaces last?
All our surfaces are designed to last 20 years or more with minimal maintenance, thanks to their robust composition and weather resistance.
Do your surfaces freeze or flood?
No. Our surfaces are frost-resistant to -15°C and fully drainage-friendly, meaning they stay rideable in harsh winter and wet conditions.
Do you deliver nationwide?
Yes, we offer UK-wide delivery, with a trusted transport network ensuring your products arrive safely and on schedule.
Can I install the surface myself?
Absolutely. Many customers choose to self-build using our Arena Kits, which include all the materials and guidance needed. Alternatively, we can recommend professional installers.
Can I combine different surface types?
Yes. Our products are designed to work together. For example, Silica Sand can be paired with Rubber Chip or topped with Standalone Fibre for enhanced performance and cushioning.
Do you offer trade or bulk pricing?
Yes. We supply both private clients and trade customers, offering competitive bulk discounts and direct-from-manufacturer pricing.
Why does the surface smell when it arrives?
Because the latex, calcium and nylon fibres can sweat during transport, a noticeable odour is normal on delivery. It clears within hours once the fibre is spread and aired, and it doesn’t affect performance or safety.
What if I’m not satisfied with my order?
We pride ourselves on product quality and customer satisfaction. If there’s ever an issue with your delivery, please contact us within 48 hours so our team can resolve it promptly. We’ll arrange an inspection if necessary and work with you to ensure the outcome meets our high standards.
Do you accept returns?
Due to the nature of our products (manufactured and cut to order), we can only accept returns in specific circumstances — such as damaged goods or incorrect deliveries. We handle every case individually and always aim for a fair, hassle-free resolution.
What aftersales support do you provide?
Our commitment doesn’t end at delivery. We provide full aftersales advice and care, including maintenance guidance, top-up recommendations, and on-site support if required. Many of our customers return to us years later for arena upgrades, knowing they’ll receive the same expert service.
How do you guarantee product quality?
All Equestrian Surface Solutions surfaces are tested to strict quality control standards. Every batch is screened for consistency, drainage capability, fibre length and contamination – ensuring your surface arrives in peak condition, ready to perform.
What’s the best way to lay and maintain my surface?
For best results:
- Lay your surface on a well-drained, compacted base (stone or engineered membrane).
- Spread evenly using a loader or leveller.
- Roll the surface lightly for the first few sessions to allow it to settle.
- Maintain with periodic rolling and levelling — over-watering isn’t needed.
Detailed guidance is available on our Preparing & Laying Standalone Fibre page.
Can I mix different surfaces?
Yes — combining surfaces can enhance performance. For example, Silica Sand with Rubber Chip offers greater stability, while topping Standalone Fibre over sand provides exceptional cushioning and energy return.
Need More Help?
Contact our friendly team at 01706 482211 or use the Contact Form. We’re always happy to guide you through maintenance, upgrades, or technical queries.