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Equestrian Surface Solutions

Privacy Policy

Last updated: 18/11/2025

Equestrian Surface Solutions (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website or engage with us.

This policy applies to visitors, customers, suppliers, agents and business partners.

1. Who We Are

Equestrian Surface Solutions is a supplier of equestrian surfaces and related products and services. We act as the data controller for the personal data collected through this website.

If you have any questions about this policy or how we use your data, please contact us via the details on our Contact page.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information you provide directly

  • Name
  • Company name
  • Email address
  • Telephone number
  • Country or region
  • Information submitted via contact forms, enquiry forms or agent registration forms

b) Technical information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site

c) Marketing and communications data

  • Your preferences in receiving marketing from us
  • Records of communications with us

3. How We Use Your Information

We use personal data for the following purposes:

  • To respond to enquiries and provide requested information
  • To manage commercial relationships, including agent and distributor enquiries
  • To provide quotations, product information or technical guidance
  • To improve website performance and user experience
  • To send marketing communications where consent has been given
  • To comply with legal and regulatory obligations


We only use your data where we have a lawful basis to do so.

4. Lawful Basis for Processing

We process personal data under one or more of the following legal bases:

  • Consent – where you have given clear permission
  • Contract – where processing is necessary to fulfil a contract or pre‑contractual steps
  • Legitimate interests – for business operations that do not override your rights
  • Legal obligation – where required by law

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable core website functionality
  • Analyse website traffic and performance
  • Improve user experience

You can control or disable cookies through your browser settings. Further details are available in our Cookie Policy.

6. Sharing Your Information

We do not sell your personal data.

We may share data with trusted third parties only where necessary, including:

  • Website hosting and IT service providers
  • Analytics and performance tools
  • Professional advisers (legal, accounting)

All third parties are required to respect the security of your data and process it in accordance with applicable data protection laws.

7. Poppinsnational Data Transfers

Where personal data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

When data is no longer required, it is securely deleted or anonymised.

9. Your Data Protection Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, please contact us using the details on our Contact page.

10. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

However, no online transmission is completely secure, and users submit information at their own risk.

11. Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the website contact form.